Urgent and routine appointments
- use our appointment request form, Monday to Friday 08:00am to 06:30pm. Everybody contacting the surgery will go through the online form, ideally completed online meaning you do not have to contact the surgery by phone to request any appointment. Any patient contacting the surgery by phone or in person, will be asked to go online. If patients do not have access to the internet or feel unable to complete the form our receptionists will be able to assist. For more info please click here
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text
Appointments by phone or by text can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Please ensure you cancel your appointment 1 hour before your appointment time
To cancel your appointment:
- use your NHS account
- reply CANCEL to your appointment reminder text message
To Change an appointment with the Nurse or Non-Urgent appointment with the Doctor kindly call the surgery on 01582 729428 or 01582 723357, Monday to Friday from 8.00am to 6.30pm.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text
- if you need an interpreter
- if you have any other access or communication needs
Extended access
We offer extended access appointments at the following times:
- Thursday 6.30pm – 8pm (pre-booked appointments only)
- Friday 6.30pm – 8pm (remote/telephone consultation)
- Saturday 9am – 5pm (pre-booked appointments only)
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Online Access
